I bought a waterproof iPod shuffle holder on Amazon and also got a Square Trade extended warranty. The snaps that hold the thing onto your swim cap or whatever broke after three months (and the thing was a hundred bucks!
) The manufacturer did nothing, SquareTrade totally blew me off too. I was absolutely livid.
I emailed Amazon direct and within 20 minutes had a return shipment label, their agreement to take it back and refund all my money, AND a refund from Amazon for the Square Trade warranty I paid for. I will always buy from Amazon!