www.BN.com

emiliefair · 06-25-04, 09:12 PM

I am very frustrated with Barnes & Noble. They have estimates of how long things will take to arrive on their website and I live in DC so some items are marked "Faster Delivery" and they are to arrive the nest day. But I ordered two DVDs on Tuesday and they were just MAILED today. Has anyone had any experience with them? I tried calling but their customer service had me on hold forever and I gave up.

doskymom · 06-28-04, 05:52 PM

I've ordered from them a lot and never had any problems, but then I never pay any attention to when something is supposed to be delivered. The last order I placed was on June 17th - I don't have the items yet, but I'm not in any rush, so I usually don't get concerned unless it seems like it's been so long that my stuff might be lost.

Dawn3 · 06-28-04, 07:44 PM

What I hate about BN is if you pre-order something too early they'll cancel your order. I think it was after 2 months, they will send you an email saying they cancelled it because it's not coming in, but on the website it's still available as a pre-sale.

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06-25-04, 09:12 PM
emiliefair VF Supporter Join Date: Jun 2003	www.BN.com I am very frustrated with Barnes & Noble. They have estimates of how long things will take to arrive on their website and I live in DC so some items are marked "Faster Delivery" and they are to arrive the nest day. But I ordered two DVDs on Tuesday and they were just MAILED today. Has anyone had any experience with them? I tried calling but their customer service had me on hold forever and I gave up.

06-28-04, 05:52 PM
doskymom Join Date: Oct 2002	I've ordered from them a lot and never had any problems, but then I never pay any attention to when something is supposed to be delivered. The last order I placed was on June 17th - I don't have the items yet, but I'm not in any rush, so I usually don't get concerned unless it seems like it's been so long that my stuff might be lost.

06-28-04, 07:44 PM
Dawn3 Join Date: Aug 2002 Location: Austin, TX	What I hate about BN is if you pre-order something too early they'll cancel your order. I think it was after 2 months, they will send you an email saying they cancelled it because it's not coming in, but on the website it's still available as a pre-sale.