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11-10-17, 09:04 AM
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VF Supporter
Join Date: May 2002
Location: Connecticut
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I unsubscribed from the daily bombardment of emails, too.
This makes me soooo sad. Her emails used to contain some useful info. I always looked up to Kathy as a sort of "big sister" of fitness. |
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11-14-17, 02:44 PM
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Join Date: Aug 2011
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Ekk, this is one of the worst customer service stories I've come across. Return to sender too! Man, I can't imagine what's going on behind the scenes. Luckily the bank can chargeback the purchase amounts.
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11-14-17, 03:35 PM
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VF Supporter
Join Date: Nov 2001
Location: Monterey County, California
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Yes the "return to sender" address is what the promotional emails say is their mailing address. Someone else posted on the Kathy Smith FB page of similar stonewalling. I posted there too. No response, ever.
The website sells protein shakes and offers streaming videos and exercise plans. Not worth the risk since no one responds to inquiries or problems or complaints.
__________________
"It takes work to change the shape of this muscle." Susan Harris in The Firm Vol. 1, talking about the triceps, in 1986 Still working on my triceps after all these years. ~Cynthia |
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11-16-17, 06:50 AM
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Join Date: Aug 2004
Location: Upstate SC
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Wow. With today's technology, there is simply no excuse for bad customer service. Thanks so much for posting, Cynthia.
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| Tags |
| bad customer service, kathy smith |
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