Cathe.com - Page 12

mamaste · 04-02-10, 04:00 PM

Quote:

Originally Posted by suzy

I've issued several refunds through PayPal. They charge a fee for the payment, but when you issue a refund, they don't charge a fee and they refund the fee for the payment. So the payee refunds the amount they received and PayPal refunds the fee they received.

How did you get a refund of fees? I've never gotten a cent from them for the fees I paid. Is there something I can do?

suzy · 04-02-10, 04:10 PM

Do you have a business account? I've never issued a refund from my personal account, but when I have from a business account, I find the transaction and select "refund." Say, for simplicity, it was a $10 transaction and the fee was $1. (I'm not doing the math...just using that as an example.) The refund will say something like, "Amount to be refunded - $10. $9 from your account, $1 from PayPal." That's not exactly the terminology, but they do refund the entire amount the buyer paid, and they don't keep the fee they charged. Does that make sense?

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04-02-10, 04:10 PM
suzy VF Supporter Join Date: Dec 2002 Location: TX	Do you have a business account? I've never issued a refund from my personal account, but when I have from a business account, I find the transaction and select "refund." Say, for simplicity, it was a $10 transaction and the fee was $1. (I'm not doing the math...just using that as an example.) The refund will say something like, "Amount to be refunded - $10. $9 from your account, $1 from PayPal." That's not exactly the terminology, but they do refund the entire amount the buyer paid, and they don't keep the fee they charged. Does that make sense?