Cathe.com

[wisperofsummer]

I would like honest opinion here. Am I wrong in expecting a buisness to honour their invoices?

I will admit I was a little snippy in my response but I was irritated. I place an order. Paid what they charged and then find out that they are adding over 200.00 in extra shipping.

They screw up and I have to pay.

Whatever the cause a decent buisness would have shipped the product at the stated price.

I have found holes in my own billing system for my lab that has forced me to take a loss but in the interest of customer service and not punishing my customers for MY ERROR, I have taken the loss.




Hello Tina, how are you? I am mailing you because in order to ship the items you ordered to Canada, it will cost $235.60. You already paid $11.99 and will owe $223.61. Please mail me back and let me know how you would like to proceed from this point. Thank you and have a good day.

Bob Suppa
www.cathe.com
support@shopcathe.com
Customer said: 20 days ago (483 hours ago) [2/25/2010 3:22PM]

Dear Bob,

I have paid the price you have charged for shipping. Are you regneging on
the stated price? Are you adding addtional shipping?

Tina





On , support@shopcathe.com wrote:
> Hello Tina, how are you? I am mailing you because in order to ship the
> items you ordered to Canada, it will cost $235.60. You already paid
> $11.99 and will owe $223.61. Please mail me back and let me know how you
> would like to proceed from this point. Thank you and have a good day.





> Bob Suppa


> www.cathe.com


> support@shopcathe.com


cathe.com said: 19 days ago (458 hours ago) [2/26/2010 4:00PM]

Hello Tina, I am sorry for the confusion. The reason for the shipping prices you saw on your order was due to the excessive weight of your order. We try to use live rates for shipping to get the most accurate cost we can however, USPS can only ship up to weights of 66lbs to Canada so when your order was placed and totaled just over 105lbs, it confused the USPS live rate server and was unrecognizable by them. The rate that was sent back was invalid due to the unrecognizable weight by the USPS server. We don't normally get orders of this weight being shipped to Canada. I can still ship the order if you would like but it will need to be done in separate boxes and the cost will be the amount I quoted in the email. Please mail me back to let me know whether or not you would like me to ship the order to you. Thank you and have a good day.

Bob Suppa
www.cathe.com
support@shopcathe.com
Customer said: 19 days ago (457 hours ago) [2/26/2010 5:05PM]

I will be forwarding this to the better business bureau and my solicitor.
Please do not do anything until I receive advice from them. I believe you
are in breach of contract. I have a receipt that shows shipping and handling
at 11.99 which I have paid in full. You are not honoring your stated price.
I will get back to you next week.

Tina


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