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10-17-17, 03:46 PM
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VF Supporter
Join Date: Nov 2001
Location: Monterey County, California
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Warning: kathysmith.com
If you buy something and there's nothing wrong, that's fine.
BUT: if there is a problem, here's what happens -- total non-responsive stonewall. There is a "contact" form. No response, ever. There is a phone #. Unfriendly machine voice just says that the person you're trying to contact is not available. No mention of Kathy Smith. No one ever is available, and calls are not returned. My issue: I bought a "kit" of 3 DVDs and a calendar. The calendar was not included. I'd like to get it, but see the problem described above. I'm so annoyed I'd like to return those DVDs. Return instructions are on the website: call that phone # to get a return authorization code (problem: calls are not returned) and follow the instructions on the back of the packing slip (problem: it is blank!). I have also sent emails to info@kathysmith.com, messages to Kathy Smith on facebook, and have posted on Kathy Smith's facebook page. No reply, ever.
__________________
"It takes work to change the shape of this muscle." Susan Harris in The Firm Vol. 1, talking about the triceps, in 1986 Still working on my triceps after all these years. ~Cynthia |
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10-17-17, 09:22 PM
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Join Date: May 2004
Location: Modify City, State of Fierce
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I am sorry to hear that.
 Any chance you get any response through any of her other social media accounts? Like instagram?
__________________
Don't just work hard, work smart....Pat Head Summitt Never give up on your body!-- Miranda Esmonde-White Word/Guiding Principle for 2024: Embrace: embrace my faith, my family, my friends, myself, the process, the progress, the hard work, the strength program I choose, the recovery methods and rest I need, my life, the good times, and the memories of good people. |
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10-17-17, 09:27 PM
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VF Supporter
Join Date: Nov 2001
Location: Monterey County, California
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Quote:
__________________
"It takes work to change the shape of this muscle." Susan Harris in The Firm Vol. 1, talking about the triceps, in 1986 Still working on my triceps after all these years. ~Cynthia |
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10-17-17, 09:41 PM
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Join Date: May 2004
Location: Modify City, State of Fierce
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I am too lazy to do Facebook, lol.
I hope someone jumps in with some other suggestions for you to resolve this and alleviate your disappointment / frustration
__________________
Don't just work hard, work smart....Pat Head Summitt Never give up on your body!-- Miranda Esmonde-White Word/Guiding Principle for 2024: Embrace: embrace my faith, my family, my friends, myself, the process, the progress, the hard work, the strength program I choose, the recovery methods and rest I need, my life, the good times, and the memories of good people. |
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10-18-17, 08:39 AM
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VF Supporter
Join Date: May 2002
Location: Connecticut
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I read another thread in which Kathy's CS has gone downhill. This makes me so sad.
She used to have a lady running her CS (forget name) and she was a peach - immediate response and fix. I had two communications with her - one over a wrong e-book and one over a video which did not include the promised free e-book. She fixed them both the same day and sent me a free DVD of the Rejuvenation Abs workout as an apology.
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10-18-17, 10:53 AM
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VF Supporter
Join Date: Nov 2001
Location: Monterey County, California
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I'm on her emailing list - she's hawking her own shakes and online workouts. I've tried replying to those emails. But the one this morning included a Utah mailing address. I'll find out if anyone will read the letter I'm going to write.
__________________
"It takes work to change the shape of this muscle." Susan Harris in The Firm Vol. 1, talking about the triceps, in 1986 Still working on my triceps after all these years. ~Cynthia |
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| Tags |
| bad customer service, kathy smith |
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